FAQs
What is the fastest way to reach MANG?
The fastest way to reach MANG is to read through our FAQ page and see if your question is answered here. If not, go ahead and send us an email through our Contact Us page and fill out the contact form. Your inquiry will be answered in the order it is received.
What is your policy for returns and exchanges?
MANG's objective is to please every customer and provide top of the line service. We gladly accept exchanges, returns or issue store credit for items that are in original condition (unwashed, unworn, defective, free from dirt and odor). Exchanges and returns for store credit are accepted within 60 days from delivery date and refunds for items will be issued if an item is returned within 30 days from delivery date. Please note, that all returns incur a $7.50 return label fee, this fee is waived if an item is exchanged or returned for store credit.
How do I exchange or return an item?
Please visit our Returns and Exchanges portal to generate a free return label. Once received and processed, the next steps will be taken.
What if I can't find or don't have my order number?
If you are unable to locate your order number, or if your item was a gift, please reach out to our customer support team using our Contact Us page. Please be sure to include the email address that your original order was placed under. If your item was a gift, please feel free to reach out to our customer service team with the name of the gift giver and they will be able to look up the order number for you.
How do I find my preferred size?
Most of our shirts are true to size and we recommend ordering the size you typically wear. If you choose to use the sizing charts provided on our product pages, the measurements listed are for the garment itself. When taking your measurements, allow for additional room (which may mean sizing up) to ensure the best fit.
What are your customer service hours of operation?
We operate from 9:00 am to 5:00 pm, Monday – Friday. Any inquires sent over the weekend will be responded to in the first part of that next week.
How long does it take to get my order?
All orders ship out from our distribution center in Florida within 24-72 hours. Please note that during the holiday season, lead times are extended. Due to COVID-19 we have been experiencing extended lead times for our products due to market wide delays and shortages. This may lead to an increase in backordered items due to market supply volatility. We appreciate your patience and understanding as we are working to get your items to you as soon as possible!
How do I become involved?
The most tangible way to become involved with MANG is to participate in our Buy One. Plant One. initiative. Through this initiative, we plant one mangrove for every product you purchase, whether that be a hat, shirt, gaiter, or sticker. Through this initiative, you can have a very direct impact on coastal ecosystems and coastal communities. Another form of involvement is to educate. With the influence you have, may it be big or small, educate those around you about the those around you about the importance of mangrove ecosystems and the risk that mangrove forests are at. You can also get involved by signing up for our volunteer list. MANG periodically holds volunteer events at our mangrove nursery or planting days at one of our planting sites. To be contacted for one of our future volunteer opportunities, you can sign up to be added to our volunteer list here.